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Troubleshooting – Sending a screenshot will help us, help you.

Occasionally, a strange occurrence may happen within your website system. Should that be the case, it will assist us in “troubleshooting” the situation if you are able to provide a “screenshot” of what may be happening. This is especially important if for some reason we are unable to replicate the same occurrence from our end.

How to take and email a screenshot:

First, have the “anomaly” showing on your computer screen. Then find the Print Screen button and while the anomaly is still on the screen, hit that button.

You will now need to paste this “screen capture” into a photo editing program, such as Paint. Once opened, click edit, and select paste. This will paste the screen into your paint editing program. You will then need to save it (gif, jpg or png), and when doing so, you should give it an identifiable name.

Then, open your email program and attach this file to an email. Be sure and explain what is amiss (unless you have already done so to client support and they are expecting this screen capture. Send it to support@graphicaldata.com where we will be able to take a look and determine the solution.

Help Section

You decide to do some work on your website, but its 11:30 at night, and you realize you do not know how to insert a picture.  Or you don’t recall how to change your photo.  You mutter at the computer and decide it will wait until the next time that you have time to work on it.

Not so fast my friends, before trudging away from your website, have a look at the help section that is available to you.  We provide tutorials, videos, and an FAQ section with all sorts of information designed to help you.

To view this information, log into GraphicalData.com and click website along the top navigation bar.  On the left side, there will be a red question mark button that will direct you to the help section.  You can then browse the movies, the PDF tutorials, our upcoming training schedule, and the FAQ section.  We add new content on a regular basis, so if you have a question that isn’t addressed yet, it will be soon.