Troubleshooting – Sending a screenshot will help us, help you.

Occasionally, a strange occurrence may happen within your website system. Should that be the case, it will assist us in “troubleshooting” the situation if you are able to provide a “screenshot” of what may be happening. This is especially important if for some reason we are unable to replicate the same occurrence from our end.

How to take and email a screenshot:

First, have the “anomaly” showing on your computer screen. Then find the Print Screen button and while the anomaly is still on the screen, hit that button.

You will now need to paste this “screen capture” into a photo editing program, such as Paint. Once opened, click edit, and select paste. This will paste the screen into your paint editing program. You will then need to save it (gif, jpg or png), and when doing so, you should give it an identifiable name.

Then, open your email program and attach this file to an email. Be sure and explain what is amiss (unless you have already done so to client support and they are expecting this screen capture. Send it to where we will be able to take a look and determine the solution.